The sale of products through the tenutapernice.it/english website will take place directly from Tenuta Pernice. with headquarters in Italy, Località Pernice, Castelnovo Val Tidone 283, 29011 Borgonovo Val Tidone PC, tax code 01465580338 (hereinafter the “Company”).
Anyone who places an order makes an offer to purchase a product under the following terms and conditions.
The user who by accessing the site wishes to proceed with the purchase of the products offered therein, can do so only in the case of any natural person acting on tenutapernice.it/english (hereinafter the “Site”) with purposes not related to own commercial, entrepreneurial or professional activity, possibly carried out (hereinafter the “Customer”). If the user does not meet these requirements, the commercial transaction cannot be completed and / or accepted.
All orders are subject to availability and confirmation of the order price. Shipping times may vary based on immediate availability in stock and any guarantees or forecasts relating to delivery times are limited to Italy and in any case subject to any delays due to the postal service or due to force majeure for which we will not be responsible. To conclude a contract with the Company it is necessary that the Customer is 18 (eighteen) years old and that the same is in possession of a valid credit or debit card issued by a bank deemed reliable by the Company, or has legitimate account availability. / PayPal account. In any case, the Company reserves the right to refuse the order. If the order is confirmed, the Customer is informed via e-mail at the address provided by the same. When the Customer places an order, he undertakes to ensure that all the details provided are true and accurate, that he is authorized to use the PayPal account to place the order and that he has sufficient funds to cover the value of the entire purchase. The cost of products and services for the foreign market (outside Italy) could be different depending on the commercial policies of the destination country. All prices shown may be subject to such variations. Prices are indicated in Euro currency.
1.ORDER AND ACCEPTANCE
The contract will not be concluded until the Company sends confirmation by e-mail that the products ordered by the Customer are available and have been sent. Only the number of goods indicated in the confirmation e-mail sent at the time of shipment will be included in the final contract.
2. WARRANTIES AND INDICATION OF PRODUCT PRICES
On tenutapernice.it/english only original products are offered for sale. The Company does not sell used, flawed products or products of lower quality than the corresponding standards offered on the market. The essential characteristics of the products are presented on tenutapernice.it/english within each product sheet. The images and colors of the products offered for sale on tenutapernice.it/english may however not correspond to the real ones due to the Internet browser and monitor used by the Customer. All products come with an identification tag. The Customer cannot remove the tag and the relative seal from the purchased products, which are an integral part of the product. The Company, in case of exercise of the right of withdrawal by the Customer, has the right not to accept the return of products that do not have the relative tag or that have been altered or tampered with in their essential and qualitative characteristics or that have been damaged. .
3.PRICE AND AVAILABILITY
Product prices may be subject to updates. The Customer must make sure of the final sale price before submitting the relevant order form. If applicable, the price is inclusive of VAT. If due, delivery costs will be added separately; such additional costs will be clearly indicated if they apply and will be included in the “total cost”.
The Company reserves the right to activate a specific section of the Site through which to sell products belonging to commercial seasons prior to the current one, applying – if necessary – a particular discount.
Without prejudice to the above, the obvious material error reported in the price within the category pages and / or in the product sheets, compared to the commonly known price of the chosen product, entails the right for the Company not to confirm the shipment and proceed with a refund. immediate value of the purchase paid by the Customer without the latter being able to make exceptions in this regard.
In any case, the Client will receive timely communication from the Company’s customer service.
Payment can be made by the Customer with credit cards, PayPal and debit cards, of which the same has legitimate availability.
After receiving the order, the Company will carry out a standard check of verification of the data provided and pre-authorization of the payment method chosen by the Customer, to ensure that there are sufficient funds to carry out the transaction. Products will not be shipped until this pre-authorization check has been completed.
A pre-charge will then be made to the Customer and the order will be temporarily accepted. The actual debit of the payment on the Customer’s credit / debit card, including the price for the purchase of the products and the shipping costs (if due), as indicated in the order form, will be made when the definitively accepted order will leave the warehouses of the Company. A confirmation email will be sent to the email address supplied by the Customer, with all the related information on the order and delivery terms.
Shipping and handling rates will depend on the country to which the goods are to be shipped and the delivery times requested by the Customer. The goods will become the property of the Customer upon delivery of the same. As soon as the Company, through a specially appointed courier, has delivered the goods to the address indicated by the Customer, the latter will become responsible for it, and this also in the event of any loss or damage suffered by the same starting from the time of delivery. .
The Customer is invited to refuse the package if it is tampered with or not intact at the time of delivery and to send timely notice to our customer service. We will immediately check and provide you with prompt feedback.
6. RIGHT OF WITHDRAWAL AND RETURN – PURSUANT TO ART. 64 AND FOLLOWING D.LGS 206/2005 AND SUBSEQUENT AMENDMENTS D.LGS 21/14
The Customer has the right to withdraw from the contract without giving any reasons and without any penalty within the following 14 working days from receipt of the products. To exercise the right of withdrawal, the Customer is required to inform the Company of the decision to withdraw from the contract by means of an explicit written declaration. The Customer must write to the reference telephone number (+390523860050) or send an email to the email address email@example.com/english, making sure that the products are in the same condition as they were when they were received with all the guarantee seals. attached. The Customer must send the package specifying as destination address “Tenuta Pernice, Località Pernice, Castelnovo Val Tidone 283, 29011 Borgonovo Val Tidone PC” on the original box (or a different but equally robust one) by removing the initial destination label at its address . The Customer must return the goods to the above address, without undue delay and in any case within 14 (fourteen) working days from the day on which the Customer’s withdrawal from the contract will be communicated. The deadline will be met if the Customer sends the goods before the expiry of the period of 14 working days. The Customer must book the collection of the return by contacting the same courier who delivered the package, agreeing on the date and time of collection. The Customer will be able to ship the return only from the country from which the order was placed. If the Customer’s return does not meet the conditions listed, the return will be rejected and will not be refunded.
Only with reference to the products delivered to the Customer according to the so-called “Click and Collect” method, the same can be returned by the Customer, even for color changes, within 14 (fourteen) working days if the item is present at the point of sale, by going to the same store chosen for the initial delivery, without costs and / or expenses. Personalized items can only be returned if they are faulty. The Company reserves the right to assess each case individually. For more details you can consult the section “Returns and Refunds”.
After the return of the products, the Company will make the necessary checks relating to their compliance with the conditions and terms expressed here. In the event that the checks are concluded positively, the Company will send the Customer, via e-mail, the relative confirmation of acceptance of the returned products. Whatever the method of payment used by the Customer, the refund will be activated by the Company no later than 14 days from the day on which the same received the goods. The refund may be suspended until receipt of the goods or until the Customer demonstrates that he has returned the goods.
If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Company, in in any case, towards the person who made the payment. The Company uses the courier indicated in the “Returns and Refunds” section as the forwarder for returning the products. In case the Customer decides to use, for the return of the products, a shipper other than the one indicated by the Company, the same Customer must in any case make the payment of the necessary expenses in person and will remain liable for any responsibility in case of loss or damage. of the products during transport, according to the methods and terms provided for the exercise of the right of withdrawal.
Periodically at the Company’s discretion, discount codes may be offered to individual account holders or generic promotional discount codes. Discount codes related to accounts can only be applied to purchases made through the account for which a discount code has been offered and registered and for the period of time for which they have been granted, only after the transaction is completed. The promotional discount codes may be applied in relation to all purchases or specific purchases made through the Site. The methods and any limitations on the use of the discount code will be communicated by the Company through the same message that will warn of the existence of the discount code itself. .
9. THE COMPANY’S LIABILITY TOWARDS THE CUSTOMER
10 GENERAL CONDITIONS
The contract between the Client and the Company is governed by Italian law.
Failure or delayed exercise by the Company or the Customer of the rights enshrined in the contract, will not preclude their subsequent exercise, except for the terms of the law.
If any provision contained in a contract is found to be invalid or unenforceable by law, such clause will be removed without the remaining terms being affected.
For any further clarification on these conditions, the Customer may contact the Company’s assistance service.